Customer Service Department
136 Keys Ferry Street
McDonough, GA 30253
5:00 PM Tuesday, February 4th, 2020
Water Service Disconnection:
Wednesday, February 5th, 2020
Establishing utilities with the City of McDonough
The City of McDonough charges a deposit fee of two-hundred dollars ($200.00) to establish water and sewage services. The deposit must be made at the time service is established. When the person vacates the house, apartment, or business, the amount of the FINAL bill will be deducted from the deposit. The remaining deposit balance will be mailed to the customer’s forwarding address.
To obtain same day service, you must be in the office by 4:00 PM; otherwise service will begin the next business day.
- Download an application, fill it out in its entirety, and bring the application along with the required deposit amount. You may also come into City Hall and fill out an application.
Bills to users for water and sewer service shall be mailed on the fifteenth of each month. Bills shall be paid at City Hall and a failure to receive a bill shall not prevent such bills from becoming delinquent nor relieve the user from payment of same.
There are many ways to pay your monthly bill:
Mail a check to City Hall at 136 Keys Ferry St. McDonough GA 30253
Pay at City Hall by cash, check, Visa or Mastercard
Utilize the drop box on the side of the building at City Hall
Pre-authorized debit for your payment to be deducted from your checking account on the 1st of the month.
Online at www.mcdonoughga.org ($5.00 Fee)
Debit/credit card payment by telephone -Phone Number- 877-547-5307($5.00 Fee)
Automatic credit/debit card payment through the City where we run your credit/debit card on the 1st of each month until further notified ($5.00 Fee) Click here to complete the pre-authorization debit form. You may fax the completed form to 770-957-7231 or scan and email to Wanda Ricks at firstname.lastname@example.org.
If the customer’s bill has NOT been paid prior to “Cut-Off” day, a Fifty Dollar ($50.00) Administrative Fee will be charged to the account. Once the Administrative Fee has been charged, the ENTIRE outstanding balance on the account including the Administrative Fee must be paid in order for water services to be restored.
A 10% Late Fee of water and sewage will be added to your bill if not paid by the first of each month.
NSF Fee and Administrative Fee For Returned Checks
In the event a check is returned for non-sufficient funds (NSF) service is immediately terminated. The amount of the check, a NSF returned check fee of $25 and an administrative fee of $50 is added to the account. When a customer’s water is disconnected, service is terminated immediately, and a notice is placed on the customer’s door. Service is restored once the returned check fee, the check amount, and the administrative fee are paid in full. If the customer realizes the check may be returned, the Water Department must be notified before the check is received by City Hall and a payment must be made to cover the check amount and the returned check fee. This will prevent an interruption in service and the administrative fee.
If the customer feels that there is a mistake on their bill, a request must be submitted in writing to have the meter rechecked by a Water Department employee. If after the meter is checked and is found to be working properly, a fee of twenty five dollars ($25.00) will be added to the customer’s account. If the meter is found to be faulty a new meter shall be installed at no charge to the customer.
If the customer feels like their meter is not working properly, upon request and payment by the customer of one hundred and twenty-five dollar ($125.00) deposit to the City, the City shall send the customer’s water meter to the manufacturer or a certified meter repair center to be checked for maintenance problems. If the meter Is found to be faulty a new meter shall be installed at no charge and the deposit will be refunded.